Frequently Asked Questions (FAQ)
Welcome to the McWu FAQ page! We’ve compiled answers to some of the most common questions our customers ask. If you can’t find what you’re looking for, feel free to contact us directly—we’re here to help!
Ordering & Payment
Q: How do I place an order?
A: Simply browse our products, add your favorite items to your cart, and proceed to checkout. You can create an account for a faster checkout process in the future, or continue as a guest.
Q: What payment methods do you accept?
A: We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments through PayPal and Apple Pay.
Q: Can I change or cancel my order after it’s been placed?
A: If you need to make changes to your order or cancel it, please contact us as soon as possible at hello@mcwu.store. Once your order has been processed, we may not be able to make changes, but we’ll do our best to accommodate your request.
Shipping & Delivery
Q: How long does it take to process my order?
A: Orders are typically processed within 3-5 business days. You’ll receive a confirmation email with tracking information once your order has shipped.
Q: What shipping options do you offer?
A: We offer USPS First Class Mail for all U.S. orders. Delivery typically takes 2-5 business days after processing. For international orders, shipping rates and times will vary based on your location.
Q: Do you ship internationally?
A: Yes, we ship worldwide! International shipping costs are calculated at checkout. Please note that international orders may be subject to additional customs fees or taxes, which are the responsibility of the buyer.
Returns & Exchanges
Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. If you’re not happy with your order, you can return it within 14 days of receipt for a full refund, provided the item is in its original condition. Please note that shipping costs are non-refundable.
Q: How do I return an item?
A: To initiate a return, please contact us at hello@mcwu.store. We’ll provide you with instructions and a return shipping label.
Q: What if my order is lost or damaged?
A: If your order arrives damaged or is lost in transit, please reach out to us at hello@mcwu.store, and we’ll arrange for a replacement at no extra cost.
Products & Customization
Q: Are your cards handmade?
A: Yes! All McWu cards are handcrafted with care, using high-quality materials and traditional silk screen printing techniques to ensure each piece is unique.
Q: Can I customize my order?
A: We currently do not offer custom orders or personalization, but we’re always exploring new possibilities. Stay tuned for future updates!
Wholesale & Collaborations
Q: Do you offer wholesale?
A: Yes, we do! McWu is available for wholesale on Faire. If you’re interested in carrying McWu products in your store, please visit our Wholesale page or contact us at hello@mcwu.store for more information.
Q: How can I collaborate with McWu?
A: We love collaborating with other creatives and brands! Please visit our Collaborations page for more details, or reach out to us at hello@mcwu.store to discuss your ideas.
Contact Us
Q: How can I get in touch with you?
A: You can contact us via email at hello@mcwu.store, or visit our Contact page for more information. We aim to respond to all inquiries within 1-2 business days.